For the services booked with Janta Holidays, an advance payment is required to confirm and hold the booking. The remaining balance may be paid before departure from the guest’s home country/place of residence or upon arrival in India, but in all cases, the full payment must be received before the commencement of the booked services.
The amount of advance payment required will be determined by Janta Holidays based on the nature of the services booked, supplier requirements, and the time remaining before the commencement of the services.
For certain services, including special train journeys and hotel or resort bookings during peak periods such as Christmas and New Year, full payment may be required in advance.
Where applicable, payments upon arrival in India may be made through accepted payment methods, including cash, traveler’s cheques, or major credit/debit cards, subject to availability and applicable terms.
For payments made by credit card, applicable bank or payment gateway charges may be charged in addition to the total booking amount. Where a 3% processing charge applies, this will be communicated to the guest before payment.
Any cancellation of tour or travel services must be communicated to Janta Holidays in writing. Cancellation charges will be calculated from the date on which the written cancellation request is received.
The applicable cancellation charges are:
Irrespective of the above cancellation periods, a minimum 10% service charge may apply to cancellations made after a booking has been confirmed.
If a trip is cancelled after commencement, any applicable refund will depend on the amount Janta Holidays is able to recover from the respective hotels, transport providers, service providers, or other suppliers.
No refund will generally be provided for unused hotel accommodation, transportation, meals, sightseeing, activities, or other services that have already been paid for but remain unused due to early departure, missed services, or changes made by the guest.
Refunds for unused or unutilized services that have been paid for and cancelled in advance will be calculated according to the applicable cancellation policy.
Where a refund is approved, it will normally be issued to the person or account from which the payment was originally received, subject to applicable banking and payment-provider procedures.
Refund processing may take approximately 2–4 weeks, depending on banking procedures and the payment method used.
Where refunds are processed through a credit card, bank account, or other payment method, any applicable bank, transaction, or processing charges may be deducted from the refundable amount.
After the tour or service cost has been finalized, any increase in government-imposed charges, including entrance fees for monuments or museums, taxes, fuel costs, guide charges, or other mandatory fees, may be charged additionally where applicable.
Janta Holidays acts as an intermediary or travel service provider for various hotels, airlines, transport operators, railways, guides, and other third-party service providers. Services arranged through us are subject to the respective terms and conditions of those suppliers.
All itineraries provided by Janta Holidays are intended as general travel plans and may be subject to change. Factors such as weather conditions, road conditions, local circumstances, availability, safety considerations, or other unforeseen situations may require changes to the itinerary before or during the tour.
Janta Holidays reserves the right to modify the itinerary, schedule, accommodation, transportation, or other arrangements when reasonably necessary for the safety, comfort, and general well-being of guests.
Our rates are based on prevailing prices and negotiated rates available at the time of quotation. Hotels, airlines, transport operators, and other service providers may change their rates or conditions without prior notice. If such changes occur before the services are provided, the applicable tour or service cost may be revised accordingly.
Hotel bookings are generally subject to the standard check-in and check-out times of the respective hotels unless otherwise specified in the confirmed itinerary or booking confirmation.
Janta Holidays shall not be responsible for delays, cancellations, alterations, or additional expenses arising directly or indirectly from circumstances beyond our reasonable control, including natural disasters, severe weather, flight cancellations, accidents, mechanical breakdowns, transportation disruptions, road closures, landslides, strikes, political disturbances, government restrictions, or other unforeseen circumstances.
Janta Holidays shall not be liable for any loss, injury, damage to personal property, or other loss arising directly or indirectly from accommodation, transportation, activities, or other travel services where such circumstances result from events beyond our reasonable control, including natural disasters, fire, accidents, wars, civil disturbances, strikes, riots, theft, epidemics, government regulations, or supplier defaults.
Janta Holidays does not provide personal travel insurance covering accidents, illness, medical expenses, theft, baggage loss, trip interruption, or other travel-related risks unless specifically stated in writing. Guests are strongly advised to obtain suitable comprehensive travel insurance before commencing their journey.
All baggage, valuables, documents, and personal belongings remain the responsibility of the guest throughout the journey.
Early check-in is subject to availability at the respective hotel. If guaranteed early check-in is required, the reservation may need to be made from the previous night, subject to the hotel’s policy and applicable charges.
Late check-out may be available upon request and is subject to hotel availability and applicable additional charges.
Guests are advised to confirm the exact check-in and check-out timings with the hotel or Janta Holidays at the time of booking, as timings may vary by property.
Note: The above payment, cancellation, refund, and travel policies are subject to the terms and conditions applicable to the services booked through Janta Holidays. Specific charges, timelines, payment requirements, and other conditions may vary depending on the service provider, booking type, travel dates, and other applicable circumstances. Guests are advised to review the applicable terms at the time of booking.
